Privacy policy

This Privacy Policy explains how Flamingo Fairways Golf LTD trading as Black on the Green (“we”, “us”, “our”), collects, uses, stores, and protects your personal data.

We are committed to protecting your privacy and handling your personal data transparently and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Personal Data We Collect

We may collect and process the following categories of personal data:

  • identity data, including your name, date of birth, and nationality;
  • contact data, including your email address, telephone number, and postal address;
  • booking and transaction data, including details of events, trips, payments, and correspondence;
  • technical data, including IP address, browser type, device information, and usage data when you interact with our website or booking platforms;
  • marketing and communications data, including your preferences in receiving marketing from us;
  • special category data, where necessary, such as health information, disabilities, dietary requirements, or accessibility needs, provided voluntarily by you.

2. How We Collect Your Data

We collect personal data directly from you when you:

  • make a booking or join a waitlist;
  • contact us by email, social media, or other means;
  • subscribe to our mailing list or marketing communications;
  • participate in events, trips, or community activities;
  • interact with our website or third-party booking platforms.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

  • to process bookings, payments, and administer events and trips;
  • to communicate with you about your booking or enquiry;
  • to comply with legal and regulatory obligations;
  • to manage health, safety, and accessibility requirements;
  • to improve our services, website, and customer experience;
  • to send marketing communications where you have opted in or where permitted by law.

4. Cookies and Tracking Technology

4.1 We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us analyze user behavior, track preferences, and improve the overall functionality of our Services. You can manage your cookie preferences through your browser settings.

5. Sharing Your Personal Data

We do not sell your data but we may share your personal data for the following purposes:

  • accommodation providers, venues, golf courses, coaches, and ground operators;
  • payment processors and booking platforms;
  • professional advisers, insurers, and regulators where required;
  • IT and service providers who support our systems.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

7. International Data Transfers

7.1 Some of our suppliers and service providers may be based outside the UK.

7.2 Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.

8. Marketing Communications

8.1 We may send you marketing communications where you have opted in or where permitted under applicable law.

8.2 You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.

9. Data Retention

9.1 We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

9.2 When data is no longer required, it is securely deleted or anonymised.

10. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

11. Your Data Protection Rights

You have rights under data protection law, including the right to:

  • request access to your personal data;
  • request correction of inaccurate data;
  • request erasure of your personal data;
  • object to or restrict processing;
  • request data portability;
  • withdraw consent at any time, where processing is based on consent.

If you have concerns about how we handle your personal data, please contact us at info@blackonthegreengolf.com.

13. Photography and Media

13.1 We may take photographs or video recordings at events or trips for marketing and community purposes.

13.2 If you do not wish to appear in such content, you must notify us in writing prior to the event or trip.

14. Changes to This Privacy Policy

14.1 We may update this Privacy Policy from time to time.

14.2 The most current version will always be available on our website or upon request.

15. Contact Us

15.1 If you have any questions about this Privacy Policy or how we use your personal data, please contact us at info@blackonthegreengolf.com.